Refund Policy
We want you to be completely confident using DupliClip. This policy details our credit restoration guarantees, subscription cancellation rules, and refund eligibility.
1. Digital Compute & Service Principles
DupliClip provides on-demand, high-performance cloud AI video generation. When you trigger a video creation job, dedicated GPU compute power is immediately provisioned and irrevocable infrastructure costs are incurred.
Consequently, once credits are successfully consumed to synthesize and deliver a completed video, those credits are generally non-refundable. However, we hold ourselves to the highest standards of reliability and offer clear exceptions outlined below.
2. Eligible Refund Circumstances
You may be eligible for a monetary refund under the following conditions:
- Unused Purchase Guarantee (7-Day Window): If you purchased a one-time credit pack or started a subscription and have not used any credits since the transaction, you may request a 100% full refund within 7 calendar days of purchase.
- Duplicate or Erroneous Charges: If a technical glitch or payment gateway error resulted in multiple charges for the same billing cycle or package, we will immediately refund the duplicate transaction.
- Extended Platform Outage: If severe platform downtime prevents you from generating videos for an extended period and our engineering team cannot resolve your service within 72 hours.
3. Failed Generation & Credit Guarantees
If a generation yielded an unplayable video file, corrupted audio, or severe visual distortion caused by a pipeline bug (rather than poor source image resolution), contact our support team. We will manually inspect the job and credit your account with replacement credits.
4. Subscription Cancellations
You have full control over your recurring subscription:
- You may cancel your monthly subscription at any time with zero cancellation fees through your account dashboard or the Stripe Customer Portal.
- When you cancel, your subscription will not renew at the end of your current billing period.
- You will retain access to your plan benefits and any remaining allocated credits until the end of the current paid billing cycle.
- We do not provide prorated refunds for partial months when a subscription is cancelled mid-cycle after credits have been utilized.
5. How to Request a Refund
To submit a refund request, please send an email to support@dupliclip.com including:
- Your registered account email address.
- The Stripe payment invoice or transaction receipt number.
- The specific reason for your request (and Job ID if related to a generation error).
Our support team reviews refund inquiries within 1 to 2 business days. Once approved, refunds are credited back to your original payment method via Stripe (typically taking 5-10 business days depending on your bank).
6. Disputes & Chargebacks
We strongly urge you to contact our customer support team at support@dupliclip.com before initiating a bank chargeback. Most billing issues, accidental charges, and credit questions can be resolved immediately and amicably without dispute fees.
7. Contact Customer Care
For any billing, credit renewal, or refund questions, please get in touch:
Have legal or policy questions?
Our compliance and support team is here to assist you with privacy inquiries, account data deletion, or billing clarifications.